Support
Contact Support
Got a question, issue, or feedback? Our support team is ready to help you get the most out of EcoFluffa.
Email Support
support@ecofluffa.com
Response within 24 hours
Phone Support
+254 (800) ECO-FLUF
Mon–Fri, 8 am – 6 pm
Live Chat
Available in the app
Mon–Sun, 9 am – 9 pm
Send us a message
Frequently Asked Questions
How do I track my order?
Log in and go to My Orders. Each order has a live status timeline you can follow.
Can I cancel my order?
Yes,open the order and tap Cancel before the provider has picked it up.
How long does pickup take?
Providers typically confirm and arrange pickup within 2–4 hours of booking.
What if my clothes are damaged?
File a claim through Support within 48 hours of delivery and we'll investigate.